HUDDERSFOOD LOYALTY APP – TERMS AND CONDITIONS
HUDDERSFOOD LOYALTY APP – TERMS AND CONDITIONS
The Huddersfood Loyalty App is operated by the University of Huddersfield Limited, “UoH Ltd” or “we”).
These Terms and Conditions apply to your participation in, and use of the features on offer by, the Huddersfood Loyalty App at the location (“Location”) at which the University of Huddersfield provides catering services to its clients (which, for the purposes of these terms and conditions, is the “Employer”).
The key features of the Huddersfood Loyalty App are as follows:
- At participating Locations, you may be able to use the Huddersfood Loyalty App (the “App”) for the collection and redemption of loyalty points, and to potentially benefit from promotional vouchers (“Vouchers”) at participating Locations. See sections 1 and 2 below for the relevant terms and conditions.
- At participating Locations, The Huddersfood Loyalty App may be used to purchase products on your Mobile phone via the app. See sections 1 and 3 below for the relevant terms and conditions.
Use of the App or other features of the Huddersfood Loyalty App will constitute acceptance of these Terms and Conditions, which together with our Privacy Policy and Website Terms and Conditions govern our relationship with you in relation to the Huddersfood Loyalty App.
You must reside in the UK and be aged 16 or over to participate in the Huddersfood Loyalty App and access any of the features described above.
- GETTING THE HUDDERSFOOD LOYALTY APP
As a customer of Huddersfood , you may download the App which enables you to participate in the Huddersfood Loyalty App whereby you will collect loyalty points on purchases made at the Location, and potentially also benefit from Vouchers.
Your Location may be enabled to participate in the Huddersfood Loyalty App via the App alone.
The App is free of charge and can be downloaded from the Apple App Store or Google Play Store or if available, via a QR code that may be found on marketing material within your participating Location. Certain mobile devices may not support the App, in which case you will not be able to use it. You will need to register your mobile device against your Account before the App can be used. You can use the App to create a new Account or you can register the App against your existing Account. If you change mobile devices, you will need to register the new device on the Website before using the App in order to access your information.
You may only use the App at University of Huddersfield’s catering outlets as set out within the App, the use of your App at multiple Locations will be subject to our approval.
You may delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used and may forfeit any balance of monies on the Account where the Cashless System applies (see below regarding refunds). We may ask you to delete the App in accordance with our instructions.
If your smartphone with the App is lost or stolen or if your Card is lost or stolen, you must notify us of this via the Website. University of Huddersfield Catering Services will not be liable for any resulting loss of points, Vouchers or monies.
- YOUR LOYALTY POINTS
Loyalty points can be accrued and redeemed against certain purchases made at each Catering Outlet listed within the app. We reserve the right to restrict the products against which loyalty points may be redeemed at our discretion. Please ask a Catering Services Assistant at the Location for more information.
The points will be earned at the time of purchase, provided the App is presented at the point of sale. If the loyalty terminal is not working and/or if our systems are down due to an event beyond our control, you should still be able to accrue points[GS1] [SH2] . However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem points against your current transaction. If you forget the App we cannot add points to your Account at a later date.
Points will accrue on the entire transaction (provided no excluded items are being purchased). Points can only be collected against purchases where a till and card reader is present. An Account can hold an unlimited number of loyalty points.
You can also check the number of loyalty points you have collected on the Huddersfood App.
You will earn a specific number of loyalty points for each complete pound spent as may be advised to you at the Location. We may, however, change the number of points you can collect and will display notices at the Location, should that happen.
You will only be able to redeem your loyalty points against purchases made at the Location, each point has a redemption value of 1 pence. The number of points used will be deducted from your Account.
When using your points to make a part of full payment, all available points must be redeemed against the purchase.
If you have a discrepancy regarding the number of points on your Account, we may require you to provide receipts as proof of purchase to back up any claim. If the evidence is satisfactory (to us), we will change the points allocated to the applicable Account to reflect the correct position.
We will not exchange points for cash and reserve the right to remove from your Account any points that have not been redeemed for over 12 months.
- GENERAL
Huddersfield Loyalty App can cancel or withdraw the App and/or the Scheme for any reason at any time. In such circumstances, we will endeavour to provide you with as much written notice as possible.
We may also change these Terms and Conditions as is necessary by updating them on our Website. You should therefore check the Website from time to time to review these Terms and Conditions, because they are binding on you.
We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control. To the extent permitted by law, we also will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the App or the Huddersfood Loyalty App Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, this Website or otherwise connected with the Huddersfood Loyalty App. To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in Huddersfood Loyalty App.
If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
We may transfer the benefits of these Terms and Conditions to a company in the same group as Huddersfood Loyalty App and if we do so, your rights will not be affected in any way.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English Courts.
Please retain these Terms and Conditions for your records. If you have any queries about the Huddersfield Loyalty App or about these Terms and Conditions, please contact us on @huddersfood on Instagram, or you can email huddersfood@hud.ac.uk
[GS1]we will need a process for this if applicable.
[SH2]yes we will have to talk to MCR about what we can do