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Privacy Policy
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Privacy Policy
Privacy Policy for “Savour – Eat, Earn, Enjoy!” (Savour)
Effective Date: September 2025
Publisher: ISS Ltd
ISS Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our digital loyalty application, Savour.
We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you use Savour, we may collect the following categories of information:
Personal Information: Name, email address, telephone number, and account credentials.
Transaction Data: Purchases made, loyalty points earned, and rewards redeemed.
Usage Data: Interactions with the app, features used, and preferences selected.
Technical Data: Device type, operating system, IP address, app version, and login activity.
We collect this information directly from you, from your use of the app, and from partners that facilitate transactions.
2. Purposes of Processing
We use your information for the following purposes:
To provide, operate, and manage the Savour app.
To track purchases, allocate loyalty points, and process rewards.
To verify your account and maintain security.
To communicate with you about your account, rewards, offers, or promotions (where you have consented).
To personalise and improve the app experience.
To comply with legal, regulatory, or contractual obligations.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract: To provide you with the Savour app services you have requested.
Consent: For sending marketing communications and optional promotional offers.
Legitimate Interests: To improve our services, ensure security, and prevent fraud.
Legal Obligation: To comply with applicable laws and regulatory requirements.
4. Sharing of Information
We will never sell your personal data. We may share your data only in the following circumstances:
Service Providers: With trusted third-party vendors who support our operations (e.g., payment processors, IT hosting, and customer service).
Legal or Regulatory Authorities: Where required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or restructuring of ISS Ltd.
All third parties are required to respect the security of your personal data and to process it in accordance with the law.
5. Data Storage and Security
Your personal data is stored on secure servers located in the United Kingdom and/or the European Economic Area (EEA).
We apply technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
Data will be retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal and regulatory requirements.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, where legally permitted.
Restrict or object to the processing of your data.
Request transfer (data portability) of your data to another provider.
Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us (see Section 8). We will respond within one calendar month.
7. Cookies and Tracking
Savour may use cookies and similar technologies to:
Improve app performance and reliability.
Analyse usage and engagement with features.
Personalise your experience.
You can manage your cookie preferences through your device settings.
8. Children’s Privacy
Savour is not designed for use by children under 16 years of age. We do not knowingly collect data relating to children.
9. Contact Details
If you have any questions about this Privacy Policy, or to exercise your rights, please contact:
Data Protection Officer
ISS Ltd
ISS A/S, Buddingevej 197, DK 2860 Soeborg
Email: dpo@uk.issworld.com
Telephone: +45 (0)38 17 62 01
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published within the Savour app, and the “Effective Date” at the top will be updated.
We encourage you to review this Policy periodically to stay informed about how we protect your information.
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